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【 Customer Service Support / Call Center / Teleservice Operation 】 ( 客户服务支持/呼叫中心/远程服务操作 )

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

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高度相关职业
Customer Service Representatives(客户服务代表)
Patient Representatives(患者代表)
中等相关职业
Bill and Account Collectors(帐单和账户收藏家)
Counter and Rental Clerks(计数器和租赁办事员)
Eligibility Interviewers, Government Programs(资格面试官,政府计划)
Insurance Policy Processing Clerks(保险策略处理办事员)
Interviewers, Except Eligibility and Loan(采访者,除资格和贷款)
License Clerks(执照发放人员)
Reservation and Transportation Ticket Agents and Travel Clerks(预订和交通票务代理和旅行社文员)
Retail Salespersons(零售人员)
Telephone Operators(接线员)
低度相关职业
Cashiers(出纳员)
Claims Examiners, Property and Casualty Insurance(索赔考官,财产保险)
Combined Food Preparation and Serving Workers, Including Fast Food(联合食品制作和服务工人,包括快餐)
Computer Operators(计算机操作员)
Correspondence Clerks(通信员)
Credit Authorizers(信誉核准人)
Credit Checkers(信誉检查员)
Dispatchers, Except Police, Fire, and Ambulance(调度员,除警察,消防,和救护)
Driver/Sales Workers(司机/销售人员)
Flight Attendants(飞行服务员)
Hotel, Motel, and Resort Desk Clerks(酒店,汽车旅馆,度假村台文员)
Human Resources Specialists(人力资源专家)
Insurance Adjusters, Examiners, and Investigators(保险理算,考官和调查)
Insurance Appraisers, Auto Damage(保险评估师,汽车损伤)
Insurance Claims Clerks(保险索赔文员)
Licensing Examiners and Inspectors(授权检验师及检查员)
Medical Records and Health Information Technicians(医疗记录和健康信息技术员)
New Accounts Clerks(新账务员)
Order Clerks(订货登记员)
Parts Salespersons(零件推销员)
Postal Service Clerks(邮政办事员)
Procurement Clerks(采购职员)
Purchasing Agents, Except Wholesale, Retail, and Farm Products(采购代理,除批发,零售和农产品)
Receptionists and Information Clerks(接待员及查询文员)
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products(销售代表,批发和制造,技术和科学产品)
Statement Clerks(记账员)
Switchboard Operators, Including Answering Service(总机接线员,包括回答服务)
Travel Agents(旅游代理人)
相关院校
University of Reading(雷丁大学)
University of Leeds(利兹大学)
The London School of Economics and Political Science(伦敦政治经济学院)
University College London(伦敦大学学院)
University of Salford(索尔福德大学)
University of Sunderland(桑德兰大学)
University of Brighton(布莱顿大学)
The University of Bradford(布拉德福德大学)
University of Exeter(埃克塞特大学)
Birmingham City University(伯明翰城市大学)
University of Aberdeen(阿伯丁大学)
The University of Hull(赫尔大学)
The University of Sheffield(谢菲尔德大学)
The University of Greenwich(格林威治大学)
University of Plymouth(普利茅斯大学)
University of Westminster(威斯敏斯特大学)
University of Huddersfield(哈德斯菲尔德大学)
Bournemouth University(伯恩茅斯大学)
City University London(伦敦城市大学)
University of Central Lancashire(中央兰开夏大学)
Cardiff Metropolitan University(卡迪夫都市大学)
Teesside University(蒂赛德大学)
University of Wolverhampton(伍尔弗汉普顿大学)
University of West London(西伦敦大学)
Canterbury Christ Church University(坎特伯雷大学)
Liverpool Hope University(利物浦霍普大学)
University of Derby(德比大学)
Anglia Ruskin University(安格利亚鲁斯金大学)
London South Bank University(伦敦南岸大学)
University of the West of England(西英格兰大学)
University of Ulster(阿尔斯特大学)
York St John University(约克圣约翰大学)
The University of Winchester(温切斯特大学)
The University of Northampton(北安普顿大学)
Roehampton University(罗汉普顿大学)
The University of Buckingham(白金汉大学)
University of Chichester(奇切斯特大学)
University of Cumbria(哥比亚大学)
Southampton Solent University(南安普顿索伦特大学)
Liverpool John Moores University(利物浦约翰摩尔斯大学)
University of Worcester(伍斯特大学)
Keele University(基尔大学)
Royal Holloway, University of London(伦敦大学皇家霍洛威学院)
University of York(约克大学)
University of Bath(巴斯大学)
University of Birmingham(伯明翰大学)
University of Bolton(波尔顿大学)
University of Bristol(布里斯托大学)
University of Cambridge(剑桥大学)
Coventry University(考文垂大学)
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