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【 Customer Service Management 】 ( 客户服务管理 )

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

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高度相关职业
First-Line Supervisors of Office and Administrative Support Workers(办公室行政辅助人员的一线督导员)
中等相关职业
Administrative Services Managers(行政服务经理)
First-Line Supervisors of Housekeeping and Janitorial Workers(家政服务和清洁工人的一线督导员)
First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators(交通运输,材料移机和车辆操作的一线督导员)
Food Service Managers(餐饮服务经理)
Lodging Managers(宿舍管理员)
Medical and Health Services Managers(医疗卫生服务管理)
Social and Community Service Managers(社会及社区服务经理)
Storage and Distribution Managers(仓储和配送经理)
Transportation Managers(物流经理)
低度相关职业
Appraisers, Real Estate(估价师,房地产)
Budget Analysts(预算分析家)
Buyers and Purchasing Agents, Farm Products(采购商和采购商,农产品)
Chief Executives(行政首长)
Education Administrators, Elementary and Secondary School(教育管理员,小学和中学)
Financial Managers, Branch or Department(财务经理,分公司或部门)
First-Line Supervisors of Construction Trades and Extraction Workers(建设行业和提取工人的一线督导员)
First-Line Supervisors of Food Preparation and Serving Workers(食品制作和服务工人的一线督导员)
First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand(佣工,劳工,材料推动者,操作的一线督导员)
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers(园林绿化,草坪服务和草地维护工人的一线督导员)
First-Line Supervisors of Personal Service Workers(个人服务工人的一线督导员)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop(主持人和礼仪小姐,餐厅,酒廊和咖啡厅)
Human Resources Managers(人力资源经理)
Industrial Production Managers(工业生产经理)
Management Analysts(管理分析师;管理分析员)
Mates- Ship, Boat, and Barge(队友舰,船,驳船)
Opticians, Dispensing(配镜师)
Postmasters and Mail Superintendents(邮政局长和邮件警司)
Purchasing Managers(采购经理)
Railroad Conductors and Yardmasters(铁路指挥与调车长)
Recreation Workers(娱乐工作人员)
Surveyors(测量师)
Transportation Vehicle, Equipment and Systems Inspectors, Except Aviation(运输车辆,设备和系统督察,除航空)
Travel Guides(导游)
Wholesale and Retail Buyers, Except Farm Products(批发和零售采购商,除农产品)
相关院校
University of Reading(雷丁大学)
Aston University(阿斯顿大学)
University of Leeds(利兹大学)
The London School of Economics and Political Science(伦敦政治经济学院)
University College London(伦敦大学学院)
SOAS University of London(伦敦大学亚非学院)
University of Salford(索尔福德大学)
University of Sunderland(桑德兰大学)
University of Brighton(布莱顿大学)
The University of Bradford(布拉德福德大学)
University of Exeter(埃克塞特大学)
Birmingham City University(伯明翰城市大学)
University of Aberdeen(阿伯丁大学)
The University of Hull(赫尔大学)
The University of Sheffield(谢菲尔德大学)
The University of Greenwich(格林威治大学)
University of Glamorgan(格拉摩根大学)
University of Lincoln(林肯大学)
University of Plymouth(普利茅斯大学)
University of Westminster(威斯敏斯特大学)
University of Huddersfield(哈德斯菲尔德大学)
Bournemouth University(伯恩茅斯大学)
City University London(伦敦城市大学)
University of Central Lancashire(中央兰开夏大学)
Cardiff Metropolitan University(卡迪夫都市大学)
Teesside University(蒂赛德大学)
University of West London(西伦敦大学)
University of Derby(德比大学)
Anglia Ruskin University(安格利亚鲁斯金大学)
London South Bank University(伦敦南岸大学)
University of the West of England(西英格兰大学)
University of Ulster(阿尔斯特大学)
The University of Winchester(温切斯特大学)
The University of Northampton(北安普顿大学)
University of Abertay Dundee(阿伯泰邓迪大学)
The University of Buckingham(白金汉大学)
University of Chichester(奇切斯特大学)
University of Worcester(伍斯特大学)
Keele University(基尔大学)
Royal Holloway, University of London(伦敦大学皇家霍洛威学院)
University of York(约克大学)
University of Bath(巴斯大学)
University of Birmingham(伯明翰大学)
University of Bolton(波尔顿大学)
University of Bristol(布里斯托大学)
University of Cambridge(剑桥大学)
Coventry University(考文垂大学)
Durham University(杜伦大学)
University of Dundee(邓迪大学)
De Montfort University(德蒙福特大学)
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