Solicit donations or orders for goods or services over the telephone.
Busines Development Representative
Call Center Agent
Call Center Operator
Call Center Representative
Customer Service Representative (CSR)
Inside Sales Representative
Experience:Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty. Education:These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate`s or bachelor`s degree could be needed. Training:Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
Speaking Talking to others to convey information effectively.
Persuasion Persuading others to change their minds or behavior.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others` reactions and understanding why they react as they do.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity The ability to speak clearly so others can understand you.
Speech Recognition The ability to identify and understand the speech of another person.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.